What is Customer Engagement and How do we Execute it?

This was the key question in the latest event held in our Customer Engagement Academy


Type:
Presentation Slides
Author:
Sanne Møller
Subject:
Customer Engagement
Pages:
10
Filetype:
pdf (1 MB)

Download


Download the slides and watch the video about how the changed consumer behaviour calls for a new and customer focused strategy if you don’t want to be caught off guard by disruptive businesses like hotels.com, Netflix, Uber, Spotify etc.

  • Learn more about how customer engagement evolves around:
  • Obtaining customer insights
  • Understanding and mapping buying behaviour and customer journey
  • Identifying segmentation and customer needs
  • Defining content strategy

Download Presentation slides on the link above.

NB! Presentation is in Danish.